Post by BaoLiang on Jul 26, 2013 3:08:17 GMT
I've been trying to get Noun to allow me to escalate this problem above him due to a conflict of interest. He has refused on multiple occasions, I suspect due to his personal reflection on the case and conclusion that he acted incorrectly. Rather than fix the problem, he appears to be trying to hide it from the rest of Relic. Can we perhaps get this forwarded to Lynx and have him provide us the contact information, Ivan?
Noun:
I am writing you because you claimed to be the leader of the group known as COHEXPERTS.
Having browsed the forum cohexperts.proboards.com/ we are considering a full ban for a number of your members.
The site seems to be the location of a number of troll topics designed to ruin the experience of playing our games for the rest of the community.
For example:
cohexperts.proboards.com/thread/6/fighting-november-2012
cohexperts.proboards.com/thread/46/coh2-org
In your chat there is also homophobic harassment of Relic staff, as well the forums have plans to disrupt Relic sponsored events.
We will be making our decision by Friday. If you and other members of the site do not want to be banned you will need to email info@relic.com and explain why we should not ban your accounts from future online play.
Hopefully these explanations will show a realization of what our problem with these sorts of posts are, rather than what we have gotten so far from members of the site.
Thank you for your response and we hope to help you engage with the CoH 2 community in a more positive light in the future.
Me:
I apologize for not having seen this message earlier, since I had been temporarily banned from this site and therefore thought that your post on our site was from a player who wished to troll us, since your actions were so out of the normal actions of a gaming company.
Anyways, Noun, I appreciate that you are trying to help the community in the way that you know best. Honestly, we need more people willing to put in effort to better the COH community and get COH to the level of greatness that it should be.
That being said I am not interested in discussing this issue with you anymore. There is a conflict on interest in your position and I believe that any interaction between us will be a waste of time for both of us.
Please forward me contact information for the person directly above you in your chain of command, so that I don't have to attempt to find it on my own and get the wrong person. I will CC you any contact I have with that person.
Thanks for your cooperation,
Pyotr
NOTE: Turns out I wasn't banned, the hotel connection just sucked and couldn't load it for some reason I think
Noun:
If you're not interested in engaging in a constructive dialogue then I wish you all the best.
Me:
Noun, forward me your supervisor's contact information, please.
Noun:
You can contact help.sega.com if you wish to discuss this with a customer service representative.
Thanks.
Me:
Noun, I wish to discuss this with your supervisor since I am talking specifically regarding your actions. By being uncooperative, I fear that you are just making this issue look worse for you.
I can understand the relationship between SEGA and Relic is one of autonomy, which is why you're probably trying to forward me to SEGA.
I'll ask once more before I simply contact anyone I can get a hold of and have them provide me the information for your supervisor; Can you please forward me your supervisor's information?
Thank you.
Noun:
This has already been escalated to me.
You have your alternate recourse.
Me:
I wish to escalate it further. It appears you have no interest in addressing issues within the community.
I'll be taking my course to your supervisor, thanks for your time, Noun.
Noun:
I am writing you because you claimed to be the leader of the group known as COHEXPERTS.
Having browsed the forum cohexperts.proboards.com/ we are considering a full ban for a number of your members.
The site seems to be the location of a number of troll topics designed to ruin the experience of playing our games for the rest of the community.
For example:
cohexperts.proboards.com/thread/6/fighting-november-2012
cohexperts.proboards.com/thread/46/coh2-org
In your chat there is also homophobic harassment of Relic staff, as well the forums have plans to disrupt Relic sponsored events.
We will be making our decision by Friday. If you and other members of the site do not want to be banned you will need to email info@relic.com and explain why we should not ban your accounts from future online play.
Hopefully these explanations will show a realization of what our problem with these sorts of posts are, rather than what we have gotten so far from members of the site.
Thank you for your response and we hope to help you engage with the CoH 2 community in a more positive light in the future.
Me:
I apologize for not having seen this message earlier, since I had been temporarily banned from this site and therefore thought that your post on our site was from a player who wished to troll us, since your actions were so out of the normal actions of a gaming company.
Anyways, Noun, I appreciate that you are trying to help the community in the way that you know best. Honestly, we need more people willing to put in effort to better the COH community and get COH to the level of greatness that it should be.
That being said I am not interested in discussing this issue with you anymore. There is a conflict on interest in your position and I believe that any interaction between us will be a waste of time for both of us.
Please forward me contact information for the person directly above you in your chain of command, so that I don't have to attempt to find it on my own and get the wrong person. I will CC you any contact I have with that person.
Thanks for your cooperation,
Pyotr
NOTE: Turns out I wasn't banned, the hotel connection just sucked and couldn't load it for some reason I think
Noun:
If you're not interested in engaging in a constructive dialogue then I wish you all the best.
Me:
Noun, forward me your supervisor's contact information, please.
Noun:
You can contact help.sega.com if you wish to discuss this with a customer service representative.
Thanks.
Me:
Noun, I wish to discuss this with your supervisor since I am talking specifically regarding your actions. By being uncooperative, I fear that you are just making this issue look worse for you.
I can understand the relationship between SEGA and Relic is one of autonomy, which is why you're probably trying to forward me to SEGA.
I'll ask once more before I simply contact anyone I can get a hold of and have them provide me the information for your supervisor; Can you please forward me your supervisor's information?
Thank you.
Noun:
This has already been escalated to me.
You have your alternate recourse.
Me:
I wish to escalate it further. It appears you have no interest in addressing issues within the community.
I'll be taking my course to your supervisor, thanks for your time, Noun.